CEO communication Best practices A true CEO will always look forward to learning new things about their role and how they can do better at their job. One will keep looking for ways to best communicate and part knowledge with…
Customer Success Cover Letter What is a cover letter? A cover letter is a letter of introduction attached to another document such as a resume. It is also known as a letter of application. It mainly comprises of your…
SAAS Onboarding and Challenges SAAS onboarding is the process of acquiring more customers and keeping them engaged. Let us use the analogy of a ship, where you are the captain of the ship, the sailors come aboard your ship and…
5 SAAS renewal challenges Startup offerings that are well accepted by their customers are proliferating at a high rate and this is something that we see happen very frequently in the last 5 years. With expanding, customer base and competition…
Customer Success and Net Promoter Score What is Net Promoter Score? It is a single questioned survey that asks: “How likely are you to recommend our services to your friends or colleagues?” and is followed by a “Explain your score”…
Importance of Customer Success They scale down Churn Rate. They enhance customer contentment. They make people give preference to your business. They maintain the flow of revenue. They improve the service experience. They help building stronger reputation for your…
Customer Success Email Signatures What is an email signature? An email signature is a part of your company. It is not only your name and your position, but also an important component that represents your company as a whole. It…
Vice President of Customer Success The Vice President is the figurehead of the Customer success, Professional Services, and Solutions Architect team. They bring your strategies in motion and provide an ingenious approach to lead the customer-interactive teams in your company.…
Top customer success challenges faced by start-ups Like any new venture, Customer Success is still in its infancy, and companies are still innovating and experimenting to get the best results out of their business. Because there is are no ready…
What is customer success? Customer success is a business method built on the ideology of “customers receiving success” and “dual benefit of the customer and the company”. It is a customer-centric management that focuses on providing appropriate help to the…