Contents Importance of Customer SuccessWhat are the Customer Success tools?Features of Customer Success ToolsTools Used by the Customer Success teamsImportance of Customer Success They scale down Churn Rate. They enhance customer contentment. They make people give preference to your…
Contents Customer Success and Net Promoter ScoreWhat is Net Promoter Score?Why is it important for the Customer Success?CalculationWhy are Detractors a threat?How to curb this so called “threat”?Customer Success and Net Promoter Score What is Net Promoter Score? It is…
Contents 5 SAAS renewal challengesWhy is Renewal Important in Startups?5 Renewal challenges that startups come across:Value Realization; Return on Investment (ROI): Product Fitment: Delayed Onboarding: Product Adoption: Lucrative completion: 5 SAAS renewal challenges Startup offerings that are well accepted by…
There’s no doubt that one hasn’t heard about the importance of Customer Success. It is an extended version of customer care and is now a key accommodation in every company. It is neither magic nor short-term but it actually challenges…